Mike sat down with Peachy for an exclusive interview for Whom You Know.
Peachy Deegan: Please share the origins of your brand’s history.
Mike Papoutsakis:
My name is Michael Papoutsakis and I am the son of Pavlos and Stefania Papoutsakis. My parents, after the closing of the shoe factory in downtown NYC where they were employed, used their savings to open a small shoe repair on the upper east side of Manhattan. As was common in those days, the shops were named after the owner. So, in 1974 Pavlos shoe repair began its journey.
What are your best memories of growing up in the business?
My favorite thing to do growing up was going to work at the shop. Whenever school was closed and even on some Sundays my father would take me in and while he made repairs I would watch him move around the shop from machine to machine and on his work bench. He would give me tasks to do like to find matching color polishes or leather and laces so he could complete his work.
What do you admire most both personally and professionally about each of your parents, who started the business?
I have an infinite admiration for what they have accomplished as immigrants away from home with limited language and finances. They are still hardworking and dedicated to their trade, their shop, their family and to each other.
What has changed in the shoe repair industry over the many years your brand has practiced?
Over the years, the quality and quantity of materials used for repair and various machinery for the shoe repair industry have become more available. This allows us to do repairs more efficiently, economically and environmentally friendly.
What has changed in the bag repair industry over the many years your brand has practiced?
Bag repairs over the years have increased tremendously. As our customers have realized, we are able to save their favorite purses, bags, wallets, suitcase, briefcases and not only their leather products but other materials well. This is also where my mother’s amazing talent and experience of color matching and dying shoes and bags have brought our shop to the next level.
What shoes are you proudest to repair and why?
And your mom, and your dad?
Some of our proudest shoe repairs are the ones that we have maintained for years. What I mean about that is that our repairs have maintained a shoe for possibly over 35 years and going.
What bags are you proudest to repair and why?
And your mom, and your dad?
Some of our proudest bag repairs are the ones that we have also maintained for years. Our customers bring in purses, bags, briefcases, duffel bags etc. that have been passed on to them and have sentimental value or one of a kind values and we are able to prolong the life of the article with our leather care.
What should one do to maintain their shoes properly?
Proper maintenance of leather shoes starts by protecting them from the elements and that includes polishing, waterproofing and storage. Our most protective product is a rubber sole which provides the most water resistance and longest wear. Also, a rubber sole is slip resistant and adds to the comfort of a shoe.
What should one do to maintain their bags properly?
Proper maintenance of leather bags, similar to shoes, should be protected, sprayed against staining and stored properly. If they are covered in a breathable fabric and stored in a cool dry room, that is always a plus.
What are the biggest mistakes people make in shoe care and maintenance?
The biggest mistake people make in shoe care and maintenance is not protecting their investment. Shoes can be costly to buy and it only makes sense to care for them from the beginning and repair them in a timely manner when necessary. For example, don’t let dirty, wet, or stained shoes sit around until you need them again or wait for a hole to appear before you make a repair.
What are the biggest mistakes people make in bag care and maintenance?
Bag care is similar to shoe care in the sense that bags should be protected from the elements and stains. Its best to address a stain or spot as soon as possible rather than waiting for more stains and dirt to accumulate.
Are there shoe or bag problems that you have found impossible to fix or address?
Occasionally there are problems that have come into the shop that are unrepairable.
How long should one expect a pair of shoes to “live”? And a bag?
Shoes and bags can “live” for a long time as we have seen them being passed down from mother to daughter and father to son. With proper care and maintenance, we have seen shoes and bags last for decades.
Do you think shoes or bags will ever have a digital aspect to them?
I can see shoes having a digital aspect to them, like syncing with your smart phone and having a more accurate step count or weight measurement. Maybe even toe lights like car headlights to see where you're walking. Bags can join the digital world, maybe by having a gps signal locator or fingerprint reader to open the cash compartment.
What do you enjoy most about your occupation?
I enjoy the satisfaction of seeing my customers reaction to seeing their shoes and bags come back to life after we repair them.
Which shoes and bags are most popular today for women?
In Manhattan, the most popular tends to be the latest trend or designer. Most women change shoes and bags multiple times in a day. They have gym shoes and bag, office shoes and bags, casual shoes and bags and a night out on the town shoes and purses.
Which shoes and bags are most popular today for men?
It is difficult to point out the most popular shoes and bags for men in our shop because the result changes depending on personal styles, age and how they are used. Your typical or classic business shoe has been around forever but today’s style can be a sporty but casual business shoe with a suit. With almost everyone carrying a laptop, shoulder bags are very popular versus a traditional briefcase.
How has shoe and bag popularity varied over time?
I believe popularity has increased for shoes and bags over the years because of ease of access and cost to obtain. Along with the promotional side of which a celebrity can wear something and be seen across the globe in seconds.
What makes your repair shop superior?
Our repair shop offers an amazing repair quality that we believe is second to none. Our attention to detail is unsurpassed. We love what we do and we have been doing it in NYC for 44 years. We have a large selection of shoe care products, fitting and comfort aides. Along with a large selection of leather soles, we have an even greater selection of rubber soles in various thickness and colors. It allows our customers to maintain their shoes to an almost original condition or customize them to their liking. Quality work at a great price is hard to beat.
What should top shoe and bag brands do to stay competitive?
Top shoe and bag brands always have to provide a quality product at a fair price that’s maintainable in order for their customers to be loyal to their brand.
In the shoe industry is there any such thing as an authorized repair shop for a certain brand as there is with Rolex and watch repair, for example?
Authorized repair shops do exist in the industry but we do not depend on one major name brand to keep us going. Our loyal repeat customers are our bread and butter.
What are your favorite shoes and why? And your mom, and your dad?
I don’t particularly have a favorite brand but a pair of cordovan leather loafers with tassels always has been my go-to evening choice and lace-up for business attire. Mom has moved on from stilettos to lower heeled pumps and flats. Dad will also wear leather soled for a formal occasion but will take the comfort of a rubbered sole shoe for the rest of the day.
Can one do business with your shop online or do you need to visit in person?
People do find us online and send in repairs. We currently have customers that love our work but have moved out of the city and will mail us their shoes for repair. It is a rewarding feeling when people go to those lengths to have their shoes repaired by us.
What is the full scope of services you offer?
We repair shoes, bags, wallets, belts, luggage, jackets, zippers and all leather items. We do custom repairs and adjustments. Dyeable shoes and bags to match. We can custom fit boots to fit your calf/leg. We provide a delivery service and many services while you wait in our shop.
When you are done working what are your favorite things to do in Manhattan?
After work I am just like many other hard-working New Yorkers with a family; we have dinner and relax and unwind to try get ready for tomorrow.
Is there anything else you’d like our readers to know about you?
I would like to say thank you to my customers for the love, respect and continued support they have shown us over the years. And a that I will continue work hard and provide excellent repairs and service to our customers. I would like to thank Peachy for her patience and diligence and this opportunity to be interviewed.
See our 3 shoe columns, for review of new shoes through the brand owner only, bien sur mes amis:
See Manhattan on Your Feet
Shoe of the Week-Women
Shoe of the Week-Men
