Whom You Know: Lenovo ThinkCentre Desktops Rank No. 1 in Business Customer Satisfaction for Second Consecutive Quarter Lenovo earns its highest customer loyalty rating in TBR Customer Satisfaction Study history

Wednesday, December 1, 2010

Lenovo ThinkCentre Desktops Rank No. 1 in Business Customer Satisfaction for Second Consecutive Quarter Lenovo earns its highest customer loyalty rating in TBR Customer Satisfaction Study history

Ooooooh Peachy Deegan loves Lenovo and it is ALWAYS what she is typing on! Their latest:

Lenovo (HKSE: 992) (ADR: LNVGY) today announced that TBR has ranked the company No. 1 in its Desktop Corporate IT Buying Behavior and Customer Satisfaction Study for 3Q 2010. The results mark the second consecutive time that TBR has recognized Lenovo as the highest in overall customer satisfaction for the desktop sector. Lenovo received higher-than-average scores across the areas of hardware reliability, delivery time and parts availability.

“Following a period of retracted spending, many companies are seeking to purchase new and improved commercial desktop solutions,” said Tom Shell, vice president, ThinkCentre Desktop Product Marketing, Lenovo. “Our enthusiasm for our products and customers has never been stronger and the latest TBR results reflect this. To be ranked No. 1 for desktops consecutively validates Lenovo’s commitment to deliver superior products with the technologies and innovations that make a difference to our customers.”

Lenovo earned its highest customer loyalty rating against its competition since TBR first began the Customer Satisfaction Study 13 years ago. Lenovo also gained two new competitive strength distinctions for delivery time and parts availability while continuing to reinforce its hardware reliability. Additionally, the report noted Lenovo as the most improved competitor in 3Q 2010 due to substantially improved delivery time, parts availability and changes in perception of desktop value, all of which boosted Lenovo’s status to the singular No.1 ranked player.

Lenovo offers a range of commercial desktops that offer businesses of all sizes cutting-edge technology, customer-centric innovation and powerful productivity features. Starting at under $500, Lenovo’s ThinkCentre A70z all-in-one (AIO) and M70e are ideal for value-oriented medium to large businesses that want a full-featured PC. Lenovo also offers the ThinkCentre M90z—the industry’s first large business-focused 23-inch all-in-one (AIO) desktop—that blends strong performance and IT features with sophisticated style and design.

Lenovo continues to invest in service and support—including a suite of customized diagnostic tools called ThinkVantage Technologies productivity tools. Lenovo customer service also assists customers though a robust online presence, which includes e-support, forums, technical troubleshooting tools and social media integration.

“Lenovo hit the marks in the areas that are key to customer satisfaction,” said Jon Lindy, president, TBR. “Those areas include hardware reliability, delivery time, parts availability, ease of doing business and overall satisfaction. Lenovo’s strong foundation continues to elevate the company against its competitors when it comes to customer satisfaction.”

TBR surveyed nearly 450 IT decision makers at medium and large businesses in North America with more than 2 million installed desktop PCs.

For the latest Lenovo news, subscribe to Lenovo RSS feeds or follow Lenovo on Twitter and Facebook.

About Lenovo

Lenovo (HKSE: 992) (ADR: LNVGY) is dedicated to building exceptionally engineered personal computers. Lenovo’s business model is built on innovation, operational efficiency and customer satisfaction as well as a focus on investment in emerging markets. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services worldwide. Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina. For more information seewww.lenovo.com.

Recent Testimonials by Brand Ambassadors on their Experience with Whom You Know

"I work with Peachy Deegan because she's prolific at what she does. She's a hard worker, she's thoughtful and she's tasteful at what she writes which is very important. Peachy gets the facts correct, and just that alone is worth its weight in gold."

-Edward Tricomi, Master Stylist and Owner of Warren-Tricomi
https://warrentricomi.com/

"No one has yet to express their taste for our cuisine better than Peachy Deegan on Whom You Know. Thank you for transforming our flavor into words, unlike any other before.
Sometimes WHOM YOU KNOW, really makes a difference and Ammos Estiatorio is grateful to know Peachy Deegan!"
-
Dimitris Nakos, Founder and Owner of
Ammos Estiatorio
https://ammosnewyork.com/

“Whom You Know has done an amazing job of featuring our company over many years [seven]. Peachy has worked tirelessly to create a well-curated selection of topics and brands that are clearly of relevance to her growing audience of readers. Her articles are filled with great insights based on first-hand experience. She does her research, knows her business and is a pleasure to work with!”

-David Sasuga, Owner of Fresh Origins Microgreens
www.FreshOrigins.com

"Peachy Deegan has the pulse of the nation and highlights exceptional opinion leaders in more than 23,000 inspiring and entertaining posts. Her 100,000 twitter followers are a true testimony to Peachy’s ability to inspire, motivate and entertain. She is a feminine force to be reckoned with and an exemplary example of an influential voice in today’s world."

-Mica Mosbacher, author of the new book The Hurricane Factor: Stormside Patriots and tv political commentator

"It was an honour to be chosen for Movers and Shakers by Peachy Deegan. The questions in the interview were intelligent and insightful and I thoroughly enjoyed answering them. The reaction to the interview has been overwhelmingly positive and has helped bring my art practice to a wider audience."
-Damien Flood, Internationally Acclaimed Artist
http://www.damienflood.ie/

"We were so fortunate to hit Peachy’s radar. Her review of our Warmies was spot-on and came at a great time in our company’s early history.
Peachy has such a strong relationship with her readers. She provides honest and real comments; she is truly a trusted source in a very large circle
of consumers."
-Scott Wehrs
President
Intelex U.S.A.
http://www.intelexusallc.com/

"We at Primola love working with Whom You Know and are proud to have been a highly-ranked Manhattan restaurant by Peachy Deegan since 2012, and are featured seasonally. We appreciate the fantastic work Peachy does highlighting our cuisine with her sublime writing style and the whole neighborhood of the Upper East side. Also, we are glad that she has started a Made in Italy column! If you have the opportunity to be considered for review, we'd highly recommend working with her."
-Giuliano Zuliani, Owner of Primola Restaurant
https://www.facebook.com/Primola-Canaletto-restaurants-NYC-135616799831091

"
Peachy Deegan is a gem. She is wonderful to feature our Irish brands in 'Whom You Know'! The articles are beautifully and passionately presented, bringing products and brands to life, making both relevant and fun for her many faithful followers to read. I am immensely proud for our hand-crafted products to be included in this venue!"

-
Bill Follett
President, Belleek Group North America
www.Belleek.com

"As you know from my past features, Peachy Deegan and I were in the same class at Boston College prior to either of us becoming entrepreneurs. When we played together on the BC Alumni softball team in Central Park years ago, she mentioned she could not find a great dentist in Manhattan and could often be found networking on her phone in the outfield hiding from the ball. She was my second patient ever in 2006 when I opened my dental practice; I was one of the first sponsors on Whom You Know and the first Mover and Shaker featured in 2009 and have worked with her continuously since. She's even talked her friends that are doctors into being my patients, and they subsequently send their hospital colleagues. I don't know anyone that is as great of a networker and writer as Peachy, nevermind that she is upstanding and always good for her word. Cosmopolitan Dental is so happy to be in the company of the caliber of major brands she works with today, and although she will tell you a million ways to get your teeth dirty between Peachy's Picks, Terrific Takeout and Peachy's Pantry, Peachy Deegan will tell you there is only one way to get your teeth clean!"
-Dr. Garo Nazarian, Founder and Owner of Cosmopolitan Dental
http://cosmopolitandental.com/